Creating Flows and Components

A Flow is a useful way of guiding the end-user through a structured conversation, often made up of a series of questions to gather the required information in order to fulfil their intent e.g. answer their question, perform an action etc.

Think of Components as unfinished, 'mini-flows' that can be re-used and called from different Flows or other Components. They reduce the need to repeat the creation and editing of common conversation patterns.

The Flow page shows a list of all standard Flows and a list (collapsed by default) of all Components.

Create a new Flow

To create a new Flow, click Create Flow and choose the Standard Flow card.

Set the Flow Details

Set the Flow's basic details.

Enter in the sidebar -

  • Flow Name
    Name the Flow. All Flow names must be unique within the Project.

  • Flow Description (optional)
    Describe the flow.

In Advanced Options -

  • Exit Entity
    The entity that defines all the 'exit' words that allow an end-user to break out of the flow. Defaults to pre-generated entity @exit_flow

  • Exit Text
    The response that informs the end-user they have exited the flow. Defaults to Returning you to the conversation...

Save the Flow Details

Click Create Flow in the sidebar to save these details

Once the new Flow's details are saved, the Flow Canvas will be shown.

Create a new Component

To create a new Component, click Create Flow and choose the Component card.

Set the Component Details

Set the Component's basic details.

Enter in the sidebar -

  • Component Name
    Name the Component. All Component names must be unique within the Project.

  • Component Description (optional)
    Describe the Component.

In Advanced Options -

  • Exit Entity
    The entity that defines all the 'exit' words that allow an end-user to break out of the flow that the Component is part of. Defaults to pre-generated entity @exit_flow

  • Exit Text
    The response that informs the end-user they have exited the flow. Defaults to Returning you to the conversation...

Save the Component Details

Click Create Component in the sidebar to save these details

Once the new Component's details are saved, the Flow Canvas will be shown.

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Last updated on 3rd Apr 2020