Overview

Welcome to Humley Studio. We have designed Humley Studio to allow you to be the expert about your company & the services you offer, instead of you needing to be an expert in natural language and conversational AI.

Humley Studio takes a number of AI and data analytics technologies from a number of the worlds top AI providers and orchestrates them together to make exciting and powerful Conversational Assistants possible. Your job is to use the Humley Studio tools to create assistants, chatbots, knowledge hubs that can reflect your business needs.

Humley Studio is based on the following principles:

  • Utterance
    What the end-user, your customer, says.

  • Response
    What your assistant says back to the end-user.

  • Intent
    How you create classes of responses that you want to support e.g. "I have lost my credit card", or "Give me a quote".

  • Training
    How Humley Studio takes the user inputs, intents, and responses and trains the Natural Language Processing AI systems to understand your end-users better.

  • Flow
    How you can guide the end-user through a structured conversation, leading them down different paths to gather multiple pieces of information in order to reach a conclusion e.g. "What date would you like an appointment?".

  • Entities
    How you can create types of related information that you may want to be extract and capture e.g. Days of the week, account types, shoe size, etc.

  • Variables
    How you can capture data from the end-user and use it to make decisions or to send requests to other systems

  • Integrations
    How you can connect to external services to make changes, ask for information or register updates.

  • Templates
    Integrations, pre-built by Humley, that allow you to quickly connect to external services and apps.

  • Channels
    How you can host and surface your conversational assistant to your customer e.g. Microsoft Teams, Facebook Messenger, website etc.

  • Extensions
    How you can get 'under the hood' and tweak the various settings that allow you to optimise your customers' experiences.

With these concepts, you can build a conversational service that uses the power of the best of breed technology in the market and yet allow you to control, edit and craft the conversations and actions easily using our intuitive tools.

Still need help? Get in touch!
Last updated on 3rd Apr 2020