Entity Text Values
You can give an entity a number of values in order to recognise parts of a user utterance, and use them for validation when gathering information in Flow.
Text values can enforce exact matches to acceptable inputs, e.g. you may want to restrict values for the entity @PhoneOS to either “iOS” or “Android”.
You can also give each text value a number of acceptable alternative inputs e.g. the @CustomerCountryCode entity has a number of text values, one of which is “US”. This value can have alternatives of “USA”, “United States of America”, "America" etc. If any of those alternatives are given, the input will be accepted. However, it will be stored as the base value name “US”.
In the following step-by-step example, we will :-
Select an Entity
Add a Text Value
Choose the Text value type from the sidebar
Enter in the sidebar -
Value Name Name the value. All value names must be unique within the entity. This will be the value stored, irrespective of any Alternative Text values input.
Alternative Text (optional) Add an alternative text value, or synonym, for the base text Value Name. All Alternative Text values must be unique within the Text Value. User input that matches this alternative text will be accepted, but the base text Value Name will be stored.
Add multiple Alternative Text values as required
Click Create Value
Your new text value will be shown in the value list under it's entity