An entity can be used to store information to be used later in the conversation, in Flows, or to pass to Integrations that reference external services.
Create a Custom Entity
From the Entities page, click Create Entity
Select Custom entity type in the sidebar.
Enter in the sidebar -
Name the entity. All entity names must be unique within the project.
Training materials checkbox
Click Create Entity in the sidebar
Custom Entities created elsewhere in the tool
Custom Entities can also be created elsewhere in the platform from a Search & Create field. Entities created this way will not yet have text or pattern values, and these need to be added later - see Entity Text Values and Entity Pattern Values.