Related Intents

Related Intents adds flexibility to structured conversations by allowing an end-user to ask clarifying questions when in a Flow, even at the point where a Gather module requires a specific response.

Related Intents act in the much the same way as Standard Intents but are only active within a Flow. They be added at a Flow level or at a specific point in the flow i.e. to one of its Gather modules.

To add a Related Intent to a flow -

  1. Click Manage Related Intents

  2. In the sidebar, click Create Related Intent

  3. Add the intent details as you would for a Standard Intent

  4. Click Create Intent

  5. Click Save Module

To add a Related Intent to a Gather module in a flow -

  1. Edit the relevant Gather module in the Flow.

  2. Expand the Gather module's Related Intents section.

  3. Click Create Related Intent

  4. Add the intent details as you would for a Standard Intent

  5. Click Create Intent

  6. Click Save Module

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Last updated on 16th Dec 2019